International supply Chain Co-ordinator

At Premier Foods, we create the food the nation loves for modern life.

We’re one of Britain’s largest branded food companies, employing around 4,000 people in over 14 sites across the country, and supplying a range of retail, wholesale, foodservice and other customers with some of Britain’s best-loved brands. Those brands include Ambrosia desserts, Batchelors convenient meals, Bisto and OXO stocks and gravies, Loyd Grossman and Sharwood’s cooking sauces, and Mr. Kipling cakes.

Chances are you have one of our products in your home, as over 95% of British households bought one of our products last year.

Location Salary Function Closing date
Rugby Competitive Package International 5-6-2017

Job description

International Supply Chain Co-ordinator
Based in Rugby
The International customer service team, based in Rugby, play an integral role in processing and servicing all International customer orders.  This team is looking for two Supply Chain Co-ordinators to manage the end to end sales order process for the International customer within the pre-agreed deadlines and to progress and escalate any issues likely to impact Customer Service. You will act as the key contact for all customers / supply chain team / International Business Managers on all product availability service issues
Key duties and responsibilities…..
  • Liaise with planning, logistics & warehousing, stock availability teams, technical & credit control to ensure OTIF targets are met.
  • Prepare export documentation for customer orders to ensure customs clearance and compliance in market.
  • Ensure correct documentation is present for all orders
  • Issue resolution, route cause analysis and reporting of service issues to IBMs and customers.
  • Liaise with International Demand Planner to ensure stock availability for order dispatch.
  • Effective communication of key issues to commercial team & PF supply chain personnel, for resolution relating to new listings/delisting, availability + supply chain issues arising.
  • Ensure actions required by the ATP/STPP report process are completed on time.
  • Key customer contact on order status updates, stock queries & issues for all customers
  • Process all customer orders, acknowledge receipt with customer and process ready for dispatch
  • Investigate and resolve customer claims/credits
  • Represent the supply chain on customer service projects
 Experience and qualifications needed……
  • Strong numeracy skills with the ability to understand trends and patterns within numbers
  • Well-developed computer system skills (MS office & Excel) + any order processing systems
  • Must have strong attention to detail, be able to work under pressure and to strict deadlines
  • Effective workload management, planning and organising work in a logical manner
  • Good team player and able to build and maintaining relationships
  • Must be customer focussed and strive to give an excellent service
  • Must demonstrate an enthusiastic, proactive and passionate manner

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Brands people love

You'll find one of our much loved brands in 96% of British households.

Our brands

100 years of history

When were Mr. Kipling cakes invented? Where does the name Bisto come from?

Our heritage

Playing our part

Caring for the environment, and building trust in our supply chain.

Our part

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